Return Policy

At HIGH POWER TRADING SDN. BHD. 202401020842 (1566691-X), your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. You may be eligible to return your item under the following conditions:

1. Return Eligibility

To qualify for a return, the following criteria must be met:

  • Request Timeline: The return request must be initiated within 7 days of receiving the product.

  • Product Condition: The item must be unused, uninstalled, and kept in its original packaging.

2. Non-Returnable Items

We cannot accept returns for the following:

  • Used or Altered Goods: Items that have been used, installed, or damaged by the customer.

  • Incomplete Items: Products returned without their original packaging, manuals, or accessories.

  • Specific Designations: Items explicitly marked as Final Sale, Promo, or Clearance (unless they arrive damaged or incorrect as per Section 5).

3. Return Process

To ensure a smooth return experience, please follow these steps:

  1. Initiation: Contact our support team at highpower_trading@outlook.com within 7 days of receipt.

  2. Documentation: Provide your Order Number and a clear reason for the return.

  3. Review: Our support team will review your request and provide specific return instructions.

Once Approved:

  • Shipping: Ship the item back to our designated warehouse or our address. Please note that the customer is responsible for return shipping costs, except in cases where the return is due to our error or a product fault.

  • Processing: After our team inspects the returned item, we will proceed with your refund.

4. Refund Policy

Once your returned product is inspected and approved, refunds will be issued based on your preference:

  • Method: Bank Transfer Refund.

  • Processing Time: Please allow 7–10 business days for the refund to be processed and reflected in your account.

5. Damaged or Incorrect Items

We take great care in packing your orders, but if you receive an item that is damaged or incorrect:

  • Report Fast: Contact us within 48 hours of delivery.

  • Evidence: Please provide photos or videos of the issue.

  • Resolution: We will arrange a full refund or exchange at no additional cost to you.

For any further assistance regarding your return, please reach out to us:
📧 Email: highpower_trading@outlook.com
📞 Phone: (+60) 1156954148
🏢 Address: 175, JALAN SR 1/1B, SAUJANA RAWANG, 48000 RAWANG SELANGOR
🌐 Website: https://highpowertrading.cc/contact-us/